We’re Sparrow, your new shared ownership home provider.
We have met some of our shared owners already. We know you’ve got lots to ask – like who we are, why we’ve taken over from Sage Homes as your shared ownership provider and how this will affect you.
We hope these pages give a good sense of what we’re about. If you'd like to know more about Sparrow, perhaps start by reading Our story or look around the FAQs.
If you need to contact us, or would like to access your Sparrow account, please go to the My Sparrow customer portal to find guidance or submit a request.
Your FAQs
What does being a shared owner with Sparrow actually mean for you? We’ve been keeping tabs on what you’ve been asking over the last few months. The FAQs are a good place to find out about shared ownership with Sparrow.
Help & Advice
Home is just about the most important place for all of us. We’re determined to work with you, so you can keep it that way. Use the Help & Advice pages to find out about the services available to Sparrow shared owners.
Our story
Sparrow provides high quality shared ownership homes and services to our customers, supporting people on the journey to owning their home. We're a Registered Provider, launched in August 2024 by a large UK pension fund. We are driven by the needs of our customers and registered with the Regulator of Social Housing.
Get in touch
We'd love to hear from you. We’re setting up lots of ways for you to speak to us, but for now please continue to use your My Sparrow portal account to contact us or report a problem.
Welcome…
“As Managing Director of Sparrow, I'm proud to lead a team committed to delivering an exceptional service.
"Our core values – integrity, trust and excellence – mean that we always put our customers’ interests first while also setting high standards for ourselves. We want to provide great homes which are a foundation for living.
“I’m thrilled to be part of your shared ownership journey. We're here for help where we can."
Anita Khan
Latest Sparrow News
Managing our customers’ services direct
Monday, 19 May 2025
Sparrow is excited to provide shared ownership services directly to its customers.
Sparrow Customer Scrutiny Panel
Thursday, 19 December 2024
Sparrow customers have been invited to join the Customer Scrutiny Panel (CSP), a customer-led group set up to ensure customers’ views are at the heart of the organisation.
Introducing Sparrow Shared Ownership
Friday, 15 November 2024
David Avery, chair of Sparrow Shared Ownership, introduces himself and the new board, and talks about what Sparrow stands for, what this change means for our customers and what we are working on going forward.