We’re Sparrow, your shared ownership home provider.
If you have any questions or need assistance, our Customer Service team is ready to help.
We're committed to making our services easy to use, inclusive and accessible for all customers. If you need support with communication, translations or alternative formats, we're here to help.
If you're speaking to a member of our team and require language assistance, just let them know which language you need. They can connect you with a professional interpreter through LanguageLine UK.
Call us: 020 4524 5200
Email us: enquiries@sparrowsharedownership.co.uk
Or use your My Sparrow portal to get in touch or report an issu
Our performance
How are we doing as your shared ownership provider? Our performance page includes the key targets we’re working towards so you can track our progress against our mission and goals. It also includes the latest Tenant Satisfaction Measures.
Help & Advice
This section provides support and guidance to help you make your home your happy place. It includes information about buying more shares in your home, how to report a safety issue, your financial wellbeing, fire safety and what to do if you’re thinking about selling your home.
Our story
Sparrow provides high quality shared ownership homes and services to our customers, supporting people on the journey to owning their home. We're a Registered Provider, launched in August 2024 by a large UK pension fund. We are driven by the needs of our customers and registered with the Regulator of Social Housing.
Latest Sparrow News
Managing our customers’ services direct
Monday, 19 May 2025
Sparrow is excited to provide shared ownership services directly to its customers.
Sparrow Customer Scrutiny Panel
Thursday, 19 December 2024
Sparrow customers have been invited to join the Customer Scrutiny Panel (CSP), a customer-led group set up to ensure customers’ views are at the heart of the organisation.
Introducing Sparrow Shared Ownership
Friday, 15 November 2024
David Avery, chair of Sparrow Shared Ownership, introduces himself and the new board, and talks about what Sparrow stands for, what this change means for our customers and what we are working on going forward.