Company documents
These documents set out the policies, standards and governance arrangements that guide Sparrow's decision-making and operations. They help ensure we remain accountable, transparent and focused on delivering positive outcomes for our customers and stakeholders.
Annual Complaints Performance Report 2025-26
Our Annual Complaints Performance and Service Improvement Report for 2025–26 highlights how customer feedback is helping to shape and improve Sparrow’s services.
Annual Report and Financial Statements 2025
2025 marked a defining step in Sparrow’s development, as we completed our transition to a fully in-house model and strengthened the foundations of our business.
Annual Report and Financial Statements 2024-25
2024 was Sparrow's launch year - debt-free, future-focused, and already proving value. Our costs per home are nearly half the sector average, our margins beat the benchmarks, and we kept rent arrears low.
Customer Annual Report 2024-25
The report highlights our purpose, performance, and progress, including the launch of our Customer Scrutiny Panel and early improvements to service delivery and satisfaction.
Audit and Risk Committee
The Audit and Risk Committee assists the Board in maintaining effective oversight of financial reporting, internal controls, risk management, and governance processes.
Customer Scrutiny Panel
The CSP terms of reference outline the panel's aims, objectives and functions. They also provide details about CSP recruitment, accountability and the role of the panellists.