Property Officer, Sparrow Shared Ownership
Closing Date for applications: Monday 15 September at 17:00
Interview Date: To be confirmed
Reporting to the Head of Property, the Property Officer supports the Property Manager in overseeing a portfolio of properties, ensuring regulatory compliance and maintaining high operational standards. The role involves managing customer relations, coordinating maintenance and repairs, and upholding all relevant legal and safety requirements. We offer hybrid working, with at least three days per week being from our central London office.
Job overview:
As a Property Officer, you play a key role in ensuring all properties within the portfolio meet statutory safety and regulatory requirements. This includes overseeing the scheduling, documentation, and follow-up of essential compliance activities such as legionella testing, electrical safety inspections, fire safety checks, and lift servicing. You are responsible for maintaining accurate records, tracking certification renewals, and ensuring that all documentation is up to date and readily available for audits or regulatory reviews.
In addition to managing compliance workflows, you liaise with contractors and service providers to coordinate inspections and remedial works, ensuring they are completed efficiently and in line with legal standards. You also support internal teams by providing compliance updates, preparing reports for senior management, and ensuring that all relevant policies and procedures reflect current legislation. Your role is vital in upholding a safe and legally compliant environment for residents and stakeholders.
You are also responsible for managing the communal repairs process, ensuring that all reported issues are addressed promptly, completed to a high standard, and represent good value for money for residents. This includes monitoring contractor performance, tracking repair timelines, and ensuring that works are delivered in line with service level agreements. Your oversight helps maintain the quality and safety of shared spaces, contributing to overall resident satisfaction and operational efficiency.
What you will be responsible for:
Health & Safety Compliance: Take a proactive role in ensuring all properties fully comply with current UK health and safety legislation, including fire safety, legionella and electrical regulations, and lift management
Property Management: Support the management of shared ownership properties, ensuring they meet organisational standards and deliver a high level of customer satisfaction
Customer Relations: Respond to tenant enquiries and concerns, delivering excellent customer service and effectively resolving issues and disputes
Maintenance Coordination: Oversee the scheduling and completion of maintenance and repair works, ensuring they are carried out promptly, efficiently, and within budget
Regulatory Compliance: Ensure all properties adhere to UK legislation and regulatory requirements, including health and safety standards and fair housing laws
Reporting: Compile and present regular reports on property performance, maintenance activities, and customer engagement to senior management
Vendor Management: Establish and maintain strong working relationships with UK-based contractors and service providers, ensuring high-quality, cost-effective service delivery.
What we are looking for:
Industry Experience: Demonstrated experience in property management, compliance, or a related administrative role within the housing or real estate sector.
Communication Skills: Strong verbal and written communication abilities, with the confidence to liaise effectively with residents, colleagues, contractors, and external stakeholders.
Organisational Ability: Highly organised with the capacity to manage multiple compliance tasks, schedules, and documentation with accuracy and efficiency.
Problem-Solving: Proactive and solution-focused, with the ability to address property-related issues and customer concerns in a timely and professional manner.
Technical Proficiency: Familiarity with property compliance areas such as fire safety, electrical testing, legionella control, and lift servicing, along with competence in using property management systems and Microsoft Office tools.
Customer Service: Committed to delivering excellent service, ensuring resident satisfaction while maintaining compliance and operational standards.
Regulatory Awareness: Solid understanding of UK housing legislation, health and safety regulations, and compliance requirements relevant to residential property management.
We are built on diversity. Our ambition is to build an inclusive culture where diversity is embraced, and everyone feels safe, respected, valued and able to thrive as part of a winning, engaged team.
As part of our recruitment process, you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at the interview stage.
How to apply:
To apply for this role, please email your CV and covering letter using the "Apply here” button below.
In the letter, please outline your reasons for applying and how your skills, experience and qualifications make you suitable for this particular post. Ensure you have read and understood what we are looking for and give examples of how you meet each of the skills and experience requirements.
