Shared Ownership Officer, London HQ
We are looking to secure the services of a new Shared Ownership Officer. Reporting to the Customer Service Manager, the Shared Ownership Officer will be responsible for delivering a responsive and pro-active service to our new and existing Shared Ownership customers. The role covers a wide range of areas from issues and lease extensions through to property management, staircasing, arrears and re mortgage applications.
As the Shared Ownership Officer you will also be required to do the following:
- Customer Service: provide a customer-focused service in line with Sparrow’s standards, policies, and procedures, ensuring homeowner queries and issues are resolved promptly and effectively
- Property and Budget Management: oversee property maintenance, repairs, and budget management to ensure high standards and value for money
- Contractual and Financial Administration: administer leases, shared ownership rents, and manage service charge accounts, ensuring compliance and accurate financial processing
Skills & experience required of the Shared Ownership Officer role:
- Experience in leasehold and property management is essential
- Experience in resales, staircasing, repairs and arrears is highly desirable.
- Organised and efficient
- Self-driven, accountable and embrace change and opportunity
- Have a strong work ethic and eagerness to learn and develop
- Pro-active and take a creative approach to relationship-building and problem solving
- Strong communicator
- Decisive whilst working in a fast-paced environment
- Have a natural customer focus in all that you do
- Able to display solid IT skills
We are built on diversity. Our ambition is to build an inclusive culture where diversity is embraced, and everyone feels safe, respected, valued and able to thrive as part of a winning, engaged team.
As part of our recruitment process, you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at the interview stage.
How to apply
To apply for this role, please email your CV and covering letter using the "Apply here” button below.
In the letter, please outline why you want this job and how your skills, experience and qualifications make you suitable for this particular post. Ensure you have read the job profile and give examples of how you meet each of the skills and experience requirements.
Good luck!
