Unacceptable Behaviour

Our team is here to help—and they deserve to feel safe while doing so. The Unacceptable Behaviour Policy outlines how we protect our staff from aggression, abuse, or unreasonable demands. We understand that people may be going through difficult times, and we respond with empathy. But when behaviour crosses the line, we take action to safeguard our flock and ensure they can continue delivering great service. This policy is about setting clear boundaries, supporting wellbeing, and standing by our values of kindness and respect.