Report a safety concern
If you have a concern about safety relating to a building we own or about anti-social behaviour (ASB), please contact Sparrow Customer Services – you will be automatically redirected to our emergency support team if calling out of hours.
It is our responsibility to make sure the buildings and estates we own and manage are safe – this includes any communal areas you share with neighbours. We can also help if you are having problems with anti-social behaviour (ASB).
If you have any concerns about safety relating to a building or estate, please contact our Customer Service team on the usual number (you will be redirected to our emergency support team if calling out of hours):
Sparrow Customer Services: 020 4524 5200
Please report any incidents of ASB to us directly using any of our usual contact methods. If the incident is serious or life-threatening, please call 999 immediately and speak to the emergency services.
Further information about how we address safety concerns can be found in our Customer Charter.
Responsibilities
We’ll always be upfront about what’s yours, what’s ours, and how we work together to keep things running smoothly.
Fire safety
If you’re worried about fire safety in your home or neighbourhood, please contact us immediately on 020 4524 5200. In an emergency always call 999.
Report a safety concern
If you have a concern about safety relating to a building we own or about anti-social behaviour (ASB), please contact Sparrow Customer Services.
Financial wellbeing
Find out what to do if you struggling financially or want useful tips to make your money go further.
FAQs
Here you will find answers to the questions most commonly asked by our customers on a range of topics from who we are to parking and renovations.