Sparrow vulnerable customers policy

This policy sets out Sparrow’s commitment to assisting vulnerable customers, including household members, in accessing our services and to make sure they receive the assistance they need to manage their lease and responsibilities. Sparrow identifies a vulnerable customer as “any person who is experiencing temporary or permanent difficulties with everyday living and/or is in need of additional support services or currently unable to act independently and/or are unable to cope with managing their tenancy without additional support”.