Help & advice

Find out how we can support you on your home ownership journey – whether it’s information about buying more shares in your home, helping with your finances or searching for finding a Sparrow customer policy. You may also find the answers to your questions in our FAQs section.

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Buying more shares in your home

As a Sparrow shared owner, you can buy more shares in your home (known as "staircasing"). Find out how staircasing works and what you need to do.

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Selling your home

If you decide its time to move on, we here to help you on that journey too. Find out about selling your share of your Sparrow home.

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Financial wellbeing

Find out what to do if you struggling financially or want useful tips to make your money go further.

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Make a complaint

How to make a complaint if you think we falling short of our commitment to high quality customer service.