Help & advice
Find out how we can support you on your home ownership journey – whether it’s information about buying more shares in your home, helping with your finances or searching for finding a Sparrow customer policy. You may also find the answers to your questions in our FAQs section.
Buying more shares in your home
As a Sparrow shared owner, you can buy more shares in your home (known as "staircasing"). Find out how staircasing works and what you need to do.
Selling your home
If you decide its time to move on, we here to help you on that journey too. Find out about selling your share of your Sparrow home.
Report a safety concern
If you have a concern about safety relating to a building we own or about anti-social behaviour (ASB), please contact Sparrow Customer Services.
Make a complaint
How to make a complaint if you think we are falling short of our commitment to high quality customer service.
Fire safety
If you’re worried about fire safety in your home or neighbourhood, please contact us immediately on 020 4524 5200. In an emergency always call 999.
Financial wellbeing
Find out what to do if you struggling financially or want useful tips to make your money go further.
FAQs
Here you will find answers to the questions most commonly asked by our customers on a range of topics from who we are to parking and renovations.