Make a complaint
Sparrow is committed to providing a consistently high quality of customer service. If you think we’re not living up to these high standards, you can let us know through My Sage Homes or by writing to us.
If you would prefer to write to us, please send your letter to the following address:
Sparrow Shared Ownership Homes, 5th Floor Orion House, 5 Upper St Martin’s Lane, London WC2H 9EA
Taking your complaint further
You can also contact the Housing Ombudsman Service at any time or if you’ve been through our complaints process and are still unhappy. This is a free and impartial service, set up by law to resolve disputes involving tenants/leaseholders and registered providers. Contact the Housing Ombudsman Service in three, easy ways:
- Email info@housing-ombudsman.org.uk
- Call them on 0300 111 3000
- Write to them at Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ
Keeping ourselves accountable
Sparrow (until recently Sage Housing Limited) is a member of the Housing Ombudsman’s Scheme and abides by its code, making sure we stay accountable for the work we do and decisions we make. You can read our self-assessment against the Housing Ombudsman's Code here and our Annual Complaint Performance and Service Improvement Report, please note this link takes you to the Sage Homes website.
Buying more shares in your home
As a Sparrow shared owner, you can buy more shares in your home (known as "staircasing"). Find out how staircasing works and what you need to do.
Selling your home
If you decide its time to move on, we here to help you on that journey too. Find out about selling your share of your Sparrow home.
Financial wellbeing
Find out what to do if you struggling financially or want useful tips to make your money go further.
Make a complaint
How to make a complaint if you think we falling short of our commitment to high quality customer service.