Report a safety concern

If you have a concern about safety relating to a building we own or about anti-social behaviour (ASB), please contact Sparrow Customer Services – you will be automatically redirected to our emergency support team if calling out of hours.

It is our responsibility to make sure the buildings and estates we own and manage are safe – this includes any communal areas you share with neighbours. We can also help if you are having problems with anti-social behaviour (ASB).

If you have any concerns about safety relating to a building or estate, please contact our Customer Service team on the usual number (you will be redirected to our emergency support team if calling out of hours):

Sparrow Customer Services: 020 4524 5200

Please report any incidents of ASB to us directly using any of our usual contact methods. If the incident is serious or life-threatening, please call 999 immediately and speak to the emergency services.

Further information about how we address safety concerns can be found in our Customer Charter.

A Sparrow customer with a playing playing two dogs

Buying more shares in your home

As a Sparrow shared owner, you can buy more shares in your home (known as "staircasing"). Find out how staircasing works and what you need to do.

Find out more

A Sparrow customer cooking in kitchen with dog

Selling your home

If you decide its time to move on, we here to help you on that journey too. Find out about selling your share of your Sparrow home.

Find out more