Selling your home
You have the flexibility and choice to sell your Sparrow shared ownership home at any time. You will be able to find out how to go about this in your key information document or the lease for your home.
To start the process, please let us know if you’re planning to sell your home through the Sparrow customer portal. If you own 100% of your home, you will be able to sell it on the open market. But, again, please let us know.
If you do not own 100% of your home, we may decide we want the chance to find a buyer for your home in what is known as a “nomination period”. The value of your home would be decided by a surveyor registered by the Royal Institution of Chartered Surveyors (RICS).
Let us know if you’re planning on selling your home through the Sparrow customer portal.
Buying more shares in your home
As a Sparrow shared owner, you can buy more shares in your home (known as "staircasing"). Find out how staircasing works and what you need to do.
Selling your home
If you decide its time to move on, we here to help you on that journey too. Find out about selling your share of your Sparrow home.
Report a safety concern
If you have a concern about safety relating to a building we own or about anti-social behaviour (ASB), please contact Sparrow Customer Services.
Make a complaint
How to make a complaint if you think we are falling short of our commitment to high quality customer service.
Fire safety
If you’re worried about fire safety in your home or neighbourhood, please contact us immediately on 020 4524 5200. In an emergency always call 999.
Financial wellbeing
Find out what to do if you struggling financially or want useful tips to make your money go further.
FAQs
Here you will find answers to the questions most commonly asked by our customers on a range of topics from who we are to parking and renovations.