Sparrow services consultation
In January 2025, we wrote to all Sparrow customers to get their views and opinions on a proposal to transfer the provision of our customers’ home shared ownership services to Sparrow Shared Ownership Limited. Thanks to the feedback received, the Board has decided to go ahead with this transfer.
Why change?
The Sparrow Board believes customers will benefit from this change as we’re a specialist shared ownership Registered Provider with only our customers’ best interests at heart. As a result of the change, Sparrow customers will have dedicated expert team members, responsible for the specific areas in which they live.
Further information
On 16 April 2025, we sent a letter to all Sparrow customers explaining these changes and what they will mean for them. You can read or download this letter using the following link:
If you'd like a reminder of what we said in the letter we sent in January 2025 please follow this link:
Questions about these proposed changes
No, your lease agreement is a legal document and can’t be changed without your agreement.
Yes, you will have exactly the same rights and legal protection as before. This proposed change to the provision of Shared Ownership services won’t affect your rights, which are explained in your lease agreement.
The rent levels for the part of your home you don’t own are set in your lease and defined by the Regulator of Social Housing. The terms of your lease will not change, and there will be no change to your rent as a result of these proposed changes.
However, the annual rent review process will proceed as usual whether this proposal goes ahead or not. You can expect to receive information regarding your annual rent review at the end of February.
No, the proposed change won’t alter any existing debt. If you’re struggling to pay, we can work with you to find a way for you to clear existing arrears and make future payments more easily. Sage Homes’ Financial Wellbeing team is trained to help customers manage their finances so we would urge you to get in touch at fws@sagehomes.co.uk if you’re struggling financially. They will be able to help ensure you’re on the right path.
There’ll be no change to who you pay. Your landlord remains the same Registered Provider.
If, after listening to and considering your views, we decide to go ahead with the changes outlined in this consultation, we’ll get in touch to let you know how the transition will work. We would aim for the change to be quick and simple.
To contact us about this consultation please email sparrowsharedownership@sagehomes.co.uk
Sage Homes will continue to provide your home’s services until a decision about the proposal has been made by Sparrow’s Board. We’ll write to you again when the Board has reviewed your feedback and to let you know the outcome.