Shape the future of shared ownership

Monday, 17 November 2025 by Sparrow

We're inviting customers to apply for our Customer Scrutiny Panel (CSP) — a powerful group of residents who help us challenge, improve, and shape the way Sparrow works.

The CSP plays a vital role in holding us accountable, reviewing our services, and making sure your voice is at the heart of every decision. It’s part of our commitment to the Transparency, Influence and Accountability Standard, ensuring customers can influence how we deliver services and measure performance.

What does the panel do?

The CSP is an independent group of customers who:

Review and challenge how we deliver services
Carry out in-depth service reviews and make recommendations
Monitor performance and customer satisfaction
Help us improve transparency, value for money, and accountability
Represent the voices of customers across our communities

Why join?

This isn’t just a seat at the table — it’s a chance to make a real difference. As a CSP member, you’ll:

Help fix what’s broken in housing
Gain valuable skills in leadership, strategy, and teamwork
Receive £2,500 (before tax) for your time and insights
Be part of a movement to make shared ownership simpler, fairer, and better for everyone

What we’re looking for

We’re looking for customers from all walks of life — whether you’ve just moved in or have been a shared owner for years. If you care about your community, want to improve services, and are ready to speak up, we want to hear from you.

How to apply

Applications are open from 17 November to 5 December.
The process is simple — just fill out a short form telling us a bit about yourself and what you’d bring to the panel.

👉 Apply now

Together, we can build something better.
Together, we can make shared ownership work for everyone.

Shape the future of shared ownership

What does the panel do?

Why join?

What we’re looking for

How to apply

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