So, we’re trying something new…
Tuesday, 07 October 2025 by Chirpsy
We’re testing real-time feedback—so we can listen more closely, learn more quickly, and keep improving the way we support you.
We’re trialling something new—and we’d love your help.
We’re running a four-week trial of pulse surveys to hear how things went after you’ve spoken to our customer services team.
If you’ve spoken to us recently, you might get a text message asking how it went. It’s short, quick, and helps us learn fast.
Great service starts with listening. We’re testing how live feedback can help us spot issues faster, celebrate what’s going well, and make changes that matter. And once we’ve learned what works, we’ll roll it out more widely—across the moments that shape your home-ownership journey.
What’s next?
Our Customer Scrutiny Panel will help us dig into the results. They’ll look at what you’re telling us, help us embed improvements, and shape future surveys around the things that really count—like:
Our services and support
Communal repairs
Staircasing
Buying more shares
So, what does this mean for you?
It means your voice will help shape how Sparrow grows. Every response is a chance to improve - not just for you, but for thousands of customers across England.
We’re here to make shared ownership better. And that starts with listening, learning, and acting.
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