Information we publish
You have a right to know how your home is run. So, this page brings together everything we publish about how we make decisions, spend money, look after buildings and perform. It also tells you how to ask for anything that isn't here.
Why this page exists
From 1 October 2026, every housing provider regulated by the Regulator of Social Housing has to publish this information openly. The rules are called the Social Tenant Access to Information Requirements, or STAIRs for short.
Our customer policies include complaints, anti-social behaviour, remedies, vulnerable customers and data protection.
Some Sparrow homes are in buildings run by a managing agent or freeholder.
The law requires us to share some information about our homes and sales with government and our regulator.
CORE. When we sell a shared ownership home, we send details of the sale to the government's CORE system (COntinuous REcording). It's used to build national housing statistics.
Statistical Data Return. Each year we tell the Regulator of Social Housing how many homes we own and manage, and where.
The register of providers. We're on the Regulator of Social Housing's public register.
Can't find something?
If you think we hold information that should be on this page and isn't, tell us. We'll review it and reply within 30 calendar days.
If you're not happy with our answer, you can go to the Housing Ombudsman. It's free and independent.
From 1 April 2027, you'll also be able to make a formal information request. We'll have to reply within 30 calendar days.