Customer policies
We’ve made it easy to find the information that matters most to customers. From policies to helpful guides, everything you need is just a click away. Can’t spot what you’re after? Let us know—we’re here to help.
Antisocial Behaviour Policy
Our goal is to resolve issues early, support those affected, and help communities thrive.
Complaints Policy
Sparrow is committed to providing excellent services to you by being open and honest when things go wrong so that we can learn and continually improve the way we work.
Customer Charter
Our Customer Charter outlines clear standards and expectations for our customers, ensuring that you know what to expect from us and what we need from you.
Damp, Mould & Condensation Policy
As part of our aim to build sustainable neighbourhoods and communities, we will manage reports of damp and mould, or contributing factors such as condensation, in a proactive way whenever we are responsible to do so.
Data Protection Policy
Sparrow must collect and use information about people, primarily our customers, but also prospective customers, employees, contractors, and other third parties. This policy covers how we use and protect this data.
Gas Heating Policy
This policy details Sparrow's approach to ensuring that all gas installations and heating systems are appropriately maintained and remain safe.