Customer policies
We’ve made it easy to find the information that matters most to customers. From policies to helpful guides, everything you need is just a click away. Can’t spot what you’re after? Let us know—we’re here to help.
Antisocial Behaviour Policy
Our goal is to resolve issues early, support those affected, and help communities thrive.
Unacceptable Behaviour
This policy is about setting clear boundaries, supporting wellbeing, and standing by our values of kindness and respect.
Sparrow remedies policy
If things don’t go to plan, we take responsibility and act quickly to put them right. Our Remedies Policy outlines how we assess complaints fairly and transparently, and the steps we take to resolve issues -whether that’s fixing a service failure, offering a goodwill gesture, or providing compensation.
Sparrow customer charter
Our Customer charter outlines clear standards and expectations for our customers, ensuring that you know what to expect from us and what we need from you.
Sparrow damp, mould & condensation policy
As part of our aim to build sustainable neighbourhoods and communities, we will manage reports of damp and mould, or contributing factors such as condensation, in a proactive way whenever we are responsible to do so.
Sparrow data protection policy
To operate, Sparrow must collect and use information about people, primarily our customers, but also prospective customers, employees, contractors, and other third parties. This policy covers how we use and protect this data.