Customer policies
We’ve made it easy to find the information that matters most to customers. From policies to helpful guides, everything you need is just a click away. Can’t spot what you’re after? Let us know—we’re here to help.
Sparrow repairs policy
Sparrow aims to provide high quality homes for our customers to enjoy but we understand that from time to time repairs will be required to the blocks we own and manage.
Sparrow gas heating policy
This policy details Sparrow's approach to ensuring that all gas installations and heating systems are appropriately maintained and remain safe.
Sparrow complaints policy
Sparrow is committed to providing excellent services to you by being open and honest when things go wrong so that we can learn and continually improve the way we work.
Sparrow service charge policy
This policy sets out Sparrow's approach to service charges. It explains the legal and policy background and describes how service charges are set and apportioned between properties and customers. Service Charge Policy.
Sparrow vulnerable customers policy
This policy aims to ensure that all customers have equal access to Sparrow services and that we identify, understand, and respond to their needs, supporting them to thrive in their homes and communities Vulnerable Customers Policy.
Sparrow complaints annual report
The Sparrow Shared Ownership Board views complaints as a valuable opportunity for feedback and learning from our customers.