Customer policies & updates
We're committed to making it easy for Sparrow customers to find the information they're looking for. Here you will find all the Sparrow customer policies and other documents you should need. If you can't find the policy or document you are looking for, please contact us through My Sage Home.
Sparrow Customer Scrutiny Panel (CSP) terms of reference
The CSP terms of reference outline the panel's aims, objectives and functions. They also provide details about CSP recruitment, accountability and the role of the panellists.
Sparrow resales policy
Sparrow shared owners can sell their shared ownership home whenever they wish, this is known as a resale.
Sparrow damp, mould & condensation policy
As part of our aim to build sustainable neighbourhoods and communities, we will manage reports of damp and mould, or contributing factors such as condensation, in a proactive way whenever we are responsible to do so.
Sparrow data protection policy
To operate, Sparrow must collect and use information about people, primarily our customers, but also prospective customers, employees, contractors, and other third parties. This policy covers how we use and protect this data.
Sparrow pet policy
Sparrow recognises that customers may want to keep pets for comfort, company, and enjoyment.
Sparrow repairs policy
Sparrow aims to provide high quality homes for our customers to enjoy but we understand that from time to time repairs will be required to the blocks we own and manage.