Customer policies & updates
We're committed to making it easy for Sparrow customers to find the information they're looking for. Here you will find all the Sparrow customer policies and other documents you should need. If you can't find the policy or document you are looking for, please contact us through My Sage Home.
Sparrow damp, mould & condensation policy
As part of our aim to build sustainable neighbourhoods and communities, we will manage reports of damp and mould, or contributing factors such as condensation, in a proactive way whenever we are responsible to do so.
Sparrow data protection policy
To operate, Sparrow must collect and use information about people, primarily our customers, but also prospective customers, employees, contractors, and other third parties. This policy covers how we use and protect this data.
Sparrow repairs policy
Sparrow aims to provide high quality homes for our customers to enjoy but we understand that from time to time repairs will be required to the blocks we own and manage.
Sparrow gas heating policy
This policy details Sparrow's approach to ensuring that all gas installations and heating systems are appropriately maintained and remain safe.
Sparrow complaints policy
Sparrow is committed to providing excellent services to you by being open and honest when things go wrong so that we can learn and continually improve the way we work.
Sparrow service charge policy
This policy sets out Sparrow's approach to service charges. It explains the legal and policy background and describes how service charges are set and apportioned between properties and customers. Service Charge Policy.