Customer policies & updates
We're committed to making it easy for Sparrow customers to find the information they're looking for. Here you will find all the Sparrow customer policies and other documents you should need. If you can't find the policy or document you are looking for, please contact us through My Sage Home.
Sparrow safeguarding children, young persons and adults policy
Sparrow is committed to safeguarding and promoting the safety and welfare of all children, young persons and adults who use, are engaged in or connected to our services.
Sparrow complaints policy
Sparrow is committed to providing excellent services to you by being open and honest when things go wrong so that we can learn and continually improve the way we work.
Sparrow domestic abuse policy
Sparrow recognises freedom from abuse as essential to wellbeing and that domestic abuse has a serious and harmful impact on victims, survivors, and their families, and we are committed to minimising the harm from domestic abuse in our communities.
Sparrow emergency accommodation policy
Sparrow will rarely need to arrange for any of our customers to leave their homes. This may happen if a planned or emergency repair is required to the structure of a building managed by Sparrow.
Sparrow harassment and hate crime policy
Sparrow recognises that harassment and hate incidents/crimes have a detrimental impact on communities and believes no one should have to live in fear.
Sparrow home improvements policy
Sparrow understands that when you have just moved into your home, you may want to give your home a personal touch by putting your own stamp on things. The Sparrow home improvements policy explains what you can and can't do without coming to us first.