Customer policies & updates
We're committed to making it easy for Sparrow customers to find the information they're looking for. Here you will find all the Sparrow customer policies and other documents you should need. If you can't find the policy or document you are looking for, please contact us through My Sage Home.
Sparrow service charge policy
This policy sets out Sparrow's approach to service charges. It explains the legal and policy background and describes how service charges are set and apportioned between properties and customers. Service Charge Policy.
Sparrow staircasing policy
This policy sets out Sparrow's approach to shared owners buying additional shares in their homes, which is known as Staircasing policy Staircasing policy.
Sparrow vulnerable customers policy
This policy aims to ensure that all customers have equal access to Sparrow services and that we identify, understand, and respond to their needs, supporting them to thrive in their homes and communities Vulnerable Customers Policy.